At Alpha Electronics, operated by Alpha Enterprise, we are committed to delivering your orders safely, securely, and on time across India.

1. Order Processing

  • Orders are processed after successful payment confirmation or order verification (where applicable).
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • Most orders are dispatched within 1–3 business days, subject to product availability.

2. Delivery Timeline

Estimated delivery time may vary depending on your location.

  • Metro Cities: 2–5 Business Days
  • Other Cities & Towns: 3–7 Business Days
  • Remote Areas: 5–10 Business Days

Delivery timelines are estimates and may vary due to courier operations, weather conditions, natural disasters, or other unforeseen circumstances.

3. Shipping Charges

Shipping charges, if applicable, will be clearly displayed during checkout before payment.

From time to time, Alpha Electronics may offer Free Shipping on selected products, categories, or promotional campaigns.

4. Delivery Partners

To ensure safe and timely delivery, we work with trusted courier and logistics partners across India.

The courier partner may vary depending on the delivery location, product size, and service availability.

5. Order Tracking

Once your order has been shipped, you will receive:

  • Order Confirmation
  • Shipping Confirmation
  • Tracking Number (where available)

Customers can also track their orders through the Track Your Order section on our website.

6. Delivery Verification

At the time of delivery, customers are requested to:

  • Inspect the outer package carefully.
  • Do not accept packages that appear tampered with or severely damaged.
  • Record an unboxing video, especially for high-value products such as Air Conditioners, Refrigerators, and Smart TVs.

An unboxing video helps us process claims related to transit damage or missing items more efficiently.

7. Failed Delivery Attempts

If delivery cannot be completed due to:

  • Incorrect address
  • Incorrect contact number
  • Customer unavailable
  • Repeated delivery failure

our courier partner may return the shipment to us.

Additional shipping charges may apply for re-dispatch.

8. Address Changes

Customers should ensure that the shipping address and contact details are accurate before placing an order.

Address changes may not be possible once the order has been dispatched.

9. Delays Beyond Our Control

Delivery may be delayed due to circumstances beyond our reasonable control, including:

  • Natural disasters
  • Heavy rainfall or floods
  • Public holidays
  • Government restrictions
  • Transportation disruptions
  • Remote service areas
  • Courier operational delays

Alpha Electronics shall not be held liable for delays caused by such events.

10. Large Appliances

Products such as:

  • Air Conditioners
  • Refrigerators
  • Smart TVs

may require special handling and transportation.

Delivery timelines for these products may vary depending on the delivery location and logistics availability.

Installation services, where applicable, are provided by the respective manufacturer or authorized service center and are not included in standard delivery unless specifically mentioned.

11. Order Acceptance

Ownership of the product transfers to the customer upon successful delivery and acceptance of the shipment.

Customers are advised to retain the original invoice and packaging for warranty and service purposes.

12. Contact Us

For any shipping or delivery-related queries, please contact us:

Alpha Electronics

Operated by Alpha Enterprise

GSTIN: 03LNBPK1715R1ZP

Address:
Machhiwara Road,
Near Karan Hospital,
Samrala,
Ludhiana, Punjab – 141114
India

Customer Support: +91 8837510051

Email: care@alphaelectro.in

Website: https://alphaelectro.in

Important Notice

  • Delivery dates shown on the website are estimated and not guaranteed.
  • Customers are requested to verify the package before accepting delivery.
  • For damaged or incorrect products, please report the issue within 48 hours of delivery with clear photos and, if available, an unboxing video.
  • Alpha Electronics reserves the right to update this Shipping & Delivery Policy at any time without prior notice, in accordance with applicable laws.