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Ordering & Payment

How can I place an order on EliteQ?

To place an order, simply register on our website, browse your preferred electronics product, click "Add to Cart," and proceed to checkout. Fill in your shipping details and choose your preferred payment method.

What payment methods are supported?

We support secure payment methods including UPI, Credit/Debit Cards, Net Banking, Wallets, and more — all powered by trusted payment gateways.

Do you offer Cardless EMI or Pay Later options?

Yes, we offer Cardless EMI and Pay Later options through selected payment partners (like Amazon Pay Later, Simpl, LazyPay, etc.) based on customer eligibility.

How will I receive my invoice?

Invoices are generated digitally and sent to your registered email after a successful purchase. They are also downloadable from your EliteQ account under "My Orders.

Is my payment secure on EliteQ?

Yes, all transactions on EliteQ are encrypted with SSL and handled via RBI-compliant gateways. We never store your card, UPI, or OTP details.

Shipping & Delivery

How long does delivery take?

Our standard delivery time is 6–7 working days pan-India, from the day of dispatch.

Do you deliver across India?

Yes, we offer pan-India delivery through our trusted shipping partners.

Can I track my shipment?

Absolutely. You’ll receive an order tracking link via SMS and email once the product is shipped.

What if the courier cannot reach my address?

If delivery fails due to an unreachable address, our courier partner will attempt again. You may also contact our support to reschedule or update your address.

Who are your shipping partners?

We partner with reliable logistics providers like DHL, Ekart, Shiprocket, and Blue Dart.

After Sales & Support

Who provides warranty for the product?

Warranty is provided by the vendor or manufacturer. Warranty details (if available) are listed on each product page.

How do I contact customer support?

You can reach us via email at care@eliteq.in or through our support portal between 10 AM to 6 PM.

My product is defective, what should I do?

Share the issue with a video to our support team within 48 hours. If the defect is confirmed, we’ll assist you with replacement or vendor warranty claim.

Can I get a replacement?

Yes, replacements are allowed if the product is damaged or defective and reported on time with valid proof.

How do I raise a dispute?

In case of any dispute, raise a ticket by emailing care@eliteq.in. Our team will resolve the issue within 5 working days after verifying both sides

Returns & Refunds

What is EliteQ’s return policy?

You may return a product within 14 days only if it was received damaged. A product unboxing video is mandatory for any return request

How do I request a return or exchange?

Simply contact us via WhatsApp or email within 48 hours of delivery along with the product video. Our team will guide you through the return or exchange process.

How long does a refund take?

Refunds are processed within 7–10 working days to the original payment method once the returned item is verified.

Can I cancel my order after shipping?

Orders can only be cancelled before dispatch. After that, cancellation is not possible

I received my order but it was damaged, what now?

Please record an unboxing video and share it with us within 48 hours. We will review the claim and process a return or replacement.