At Alpha Electronics, operated by Alpha Enterprise, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit or make a purchase from https://alphaelectro.in.

1. Information We Collect

When you use our website, we may collect the following information:

Personal Information

  • Full Name
  • Email Address
  • Mobile Number
  • Billing Address
  • Shipping Address

Order Information

  • Products Purchased
  • Order History
  • Payment Status
  • Delivery Information

Technical Information

  • IP Address
  • Browser Type
  • Device Information
  • Cookies
  • Website Usage Data

Important: We do not store your debit card, credit card, UPI PIN, CVV, OTP, or internet banking passwords. All online payments are securely processed through trusted third-party payment gateways.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders.
  • Deliver products to your shipping address.
  • Provide customer support.
  • Send order confirmations and shipping updates.
  • Process refunds and returns.
  • Improve our website and services.
  • Prevent fraud and unauthorized transactions.
  • Comply with applicable legal and regulatory requirements.

3. Information Sharing

We respect your privacy.

We never sell, rent, or trade your personal information.

Your information may only be shared with trusted service providers such as:

  • Payment Gateway Providers
  • Courier & Logistics Partners
  • Government Authorities (only when legally required)

These partners receive only the information necessary to perform their services.

4. Data Security

Protecting your information is one of our highest priorities.

We use industry-standard security measures including:

  • SSL Encryption
  • Secure Servers
  • Access Control Systems
  • Regular Security Monitoring

Although we take every reasonable precaution, no online system can guarantee absolute security.

5. Payment Security

All payments on Alpha Electronics are processed through secure third-party payment gateways.

For your protection:

  • We never ask for your UPI PIN.
  • We never ask for your OTP.
  • We never request your ATM PIN.
  • We never store your debit or credit card details.

If anyone requests such information while claiming to represent Alpha Electronics, please contact us immediately.

6. Cookies

Our website uses cookies to:

  • Improve website performance
  • Remember user preferences
  • Enhance browsing experience
  • Analyze website traffic

You may disable cookies through your browser settings; however, some website features may not function properly.

7. Data Retention

We retain customer information only for as long as necessary to:

  • Complete orders
  • Provide customer support
  • Meet legal, accounting, and tax obligations

When data is no longer required, it is securely deleted or anonymized where appropriate.

8. Your Rights

You may request to:

  • Access your personal information
  • Correct inaccurate information
  • Update your account details
  • Request deletion of eligible personal data
  • Opt out of promotional emails

To exercise these rights, please contact us using the details below.

9. Third-Party Services

Our website may use trusted third-party services including:

  • Payment Gateway Providers
  • Shipping & Logistics Companies
  • Analytics Services

These providers maintain their own privacy policies regarding the information they process.

10. Children’s Privacy

Alpha Electronics does not knowingly collect personal information from children under the age of 18. If such information is identified, it will be removed promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices.

The revised version will always be published on this page with the updated effective date.

12. Contact Us

If you have any questions regarding this Privacy Policy, please contact us.

Alpha Electronics

Operated by Alpha Enterprise

Website: https://alphaelectro.in

Customer Support: care@alphaelectro.in

Important Security Notice

Alpha Electronics will never ask you for:

  • UPI PIN
  • OTP
  • ATM PIN
  • Debit or Credit Card PIN
  • CVV
  • Internet Banking Password

If you receive any such request claiming to be from Alpha Electronics, please ignore it and immediately report it to our customer support.