At Alpha Electronics, operated by Alpha Enterprise, we are committed to supplying genuine electronic products backed by the manufacturer’s official warranty wherever applicable.

Please read this Warranty Policy carefully before making a purchase.

1. Manufacturer Warranty

Most products sold by Alpha Electronics are covered by the official manufacturer’s warranty.

The warranty period, terms, and service conditions are determined solely by the respective product manufacturer.

Warranty duration may vary depending on the product and brand.

2. Warranty Coverage

Manufacturer warranty generally covers:

  • Manufacturing defects
  • Functional defects under normal use
  • Hardware failures caused by manufacturing issues

Warranty services are provided only by the respective manufacturer or their authorized service centers.

3. Warranty Does Not Cover

Warranty will generally not apply in the following cases:

  • Physical damage
  • Broken or cracked screens
  • Water or liquid damage
  • Fire or accidental damage
  • Damage caused by electrical fluctuations or improper voltage
  • Unauthorized repairs or modifications
  • Normal wear and tear
  • Damage caused by misuse, negligence, or improper installation

The final warranty decision rests with the respective manufacturer or authorized service center.

4. Installation of Large Appliances

For products such as:

  • Air Conditioners
  • Refrigerators
  • Smart TVs

customers are advised to use only the manufacturer’s authorized installation service.

Improper installation by unauthorized persons may void the manufacturer’s warranty.

5. Warranty Claims

To claim warranty service, customers should keep:

  • Original Purchase Invoice
  • Warranty Card (if provided)
  • Original Product Serial Number
  • Product Packaging (recommended)

Warranty requests should be raised directly with the respective brand’s authorized service center.

If you need assistance locating the nearest authorized service center, our customer support team will be happy to help.

6. Dead on Arrival (DOA)

If a product is received non-functional or defective upon delivery, customers must notify Alpha Electronics within 48 hours of receiving the product.

Please provide:

  • Order Number
  • Invoice Copy
  • Product Photos
  • Packaging Photos
  • Unboxing Video (strongly recommended)

Claims received after the reporting period may be handled under the manufacturer’s standard warranty process.

7. Repairs & Replacements

Warranty repairs or replacements are carried out solely at the discretion of the respective manufacturer or authorized service center.

Alpha Electronics cannot guarantee replacement or repair decisions, as they are governed by the manufacturer’s warranty policy.

8. Customer Responsibilities

To ensure warranty validity, customers should:

  • Use the product according to the manufacturer’s instructions.
  • Avoid unauthorized repairs or modifications.
  • Keep the original invoice safely.
  • Register the product with the manufacturer if required.
  • Follow installation guidelines for applicable products.

9. Alpha Electronics Support

Although warranty service is provided by the manufacturer, Alpha Electronics will assist customers by:

  • Providing purchase invoices
  • Helping locate authorized service centers
  • Assisting with warranty-related guidance
  • Coordinating with brands whenever reasonably possible

10. Limitation of Warranty

Alpha Electronics does not provide any independent or extended warranty unless specifically mentioned on the product page.

Warranty obligations remain solely with the respective product manufacturer.

11. Contact Us

For warranty-related assistance, please contact us:

Alpha Electronics

Operated by Alpha Enterprise

GSTIN: 03LNBPK1715R1ZP

Address:

Machhiwara Road
Near Karan Hospital
Samrala, Ludhiana
Punjab – 141114
India

Customer Support: +91 8837510051

Email: care@alphaelectro.in

Website: https://alphaelectro.in

Important Notice

  • Always keep your original purchase invoice for warranty claims.
  • Warranty terms may differ by brand and product category.
  • Installation of Air Conditioners and certain appliances should only be carried out by the manufacturer’s authorized technicians.
  • Warranty claims are subject to inspection and approval by the respective manufacturer or authorized service center.
  • Alpha Electronics reserves the right to update this Warranty Policy at any time in accordance with applicable laws and business requirements.