Vendor Policy – EliteQ India

Effective Date: June 23, 2025

This unified policy outlines EliteQ’s expectations, responsibilities, compliance requirements, and operational standards for all vendors using the EliteQ platform. It aligns with RBI/NPCI guidelines, payment partner requirements, and Indian eCommerce law.

1. Vendor Onboarding & KYC Policy

  • Vendors must submit valid documents including Aadhaar Card, PAN, Bank Statement, and Udyam/Udyog Certificate.

  • Manual KYC is performed by EliteQ’s verification team before approval.

  • Vendor must provide product photos and packaging videos before dispatch for each order.

  • Vendor accounts are monitored continuously for compliance and authenticity.

2. Dispute Resolution Policy

  • If a customer raises a dispute, EliteQ initiates a ticket.

  • Both vendor and customer must provide clear proof within 5 days.

  • Our team investigates and resolves issues fairly within the stipulated time.

  • If the vendor is found at fault (wrong or fake product), payouts are withheld and the vendor may be terminated.

3. Data Retention & Deletion Policy

  • Vendor data is retained securely while the vendor is active.

  • If inactive for over 1 month, the verification team initiates contact.

  • If no response is received or no products are listed, data is deleted after ensuring no pending orders.

  • Customers’ basic data (name, email, phone, address) is retained only while they are active.

  • Inactive customer data is auto-deleted after 6 months.

4. Security & Fraud Prevention Policy

  • All vendors undergo complete KYC and manual verification.

  • Dispatch is verified via product photos/videos and EliteQ India review before shipping.

  • SSL encryption secures the entire platform.

  • EliteQ India may share details with payment partners or authorities (e.g. RBI, NPCI) in case of fraud or malicious activity.
  • All vendors operating on EliteQ India are required to comply with the platform’s internal policies and the regulatory standards laid out by RBI, NPCI, and PCI DSS. We strictly monitor seller activity to ensure that no fraudulent or high-risk transactions take place.
  • Vendors must complete full KYC, follow all payment guidelines, and ensure that product listings, invoicing, and order fulfillment remain within regulatory norms. Failure to comply may result in suspension or legal action.

5. Cancellation Policy

  • Customers can cancel orders anytime before dispatch without charges.

  • Vendors are required to accept such cancellations without dispute.

  • Refunds for cancelled orders are processed within 7–10 working days.

6. Vendor Code of Conduct

  • Vendors must list only genuine and legal electronic products.

  • Any attempt to list counterfeit or unauthorized goods will result in permanent termination.

  • Vendors must maintain product quality, timely dispatch, and fair communication.

  • Non-compliance with EliteQ policies will lead to strict disciplinary action.

7. Cookie Policy

  • EliteQ uses cookies for analytics and site optimization.

  • Vendors agree that cookies may be used during login and dashboard access to enhance platform performance.

8. Grievance Redressal Policy

  • Vendors can reach out to the grievance team for any policy-related issues.

  • Nodal Officer: nodalofficer@eliteq.in

  • Grievances are resolved within 5 working days through investigation and communication.

9. User Review & Feedback Policy

  • Customers are allowed to post ratings, reviews, and product photos after delivery.

  • Vendors must not manipulate reviews.

  • EliteQ moderates reviews for inappropriate or abusive content.

10. Platform Access Policy

  • Only verified vendors with completed documentation may list or manage products.

  • Access is revoked if the vendor is inactive, under investigation, or non-compliant.

11. Legal Compliance Statement

  • EliteQ follows all Indian eCommerce, tax, and RBI/NPCI regulations.

  • All vendors must adhere to national laws and provide genuine tax information.

  • EliteQ may report vendor activity to authorities in case of suspected violations.

For vendor support:
📧 Vendor Verification: verification@eliteq.in
📧 Nodal Officer: nodalofficer@eliteq.in
📧 Customer Support: care@eliteq.in

Business Address:
EliteQ Office : Ram kumar, 1431, Near petrol pump, Pream Nagar, Ambala City, Po: Ambala city, Dist: Ambala, Haryana – 134003